Gaya APA

Haberer, J, B., Webb, M, W. (2010). Total Quality Management : 50 Cara agar Efektif bagi Anda . Jakarta: Indeks.

Gaya MLA

Haberer, JoAnn, B.., Webb, Marylou, W.. "Total Quality Management : 50 Cara agar Efektif bagi Anda". Jakarta: Indeks, 2010. Text.